NTM Support Plans

Keep your technology running with expert support, priority response, and predictable monthly cost.

Benefit of Joining

  • Advice and technical support

  • Priority IT engineer response

  • Remote IT support

  • On-site IT engineer visits (depending on the plan)

  • Device health checks

  • Cyber security guidance

  • Software update

  • Monthly maintenance

  • Discount on labour cost

A smiling woman wearing a headset at a computer.
A smiling woman wearing a headset at a computer.
macbook pro on brown wooden table
macbook pro on brown wooden table
black flat screen computer monitor
black flat screen computer monitor

Home Essential plan

Included

  • Unlimited remote support

  • Telephone support

  • Email support

  • Remote troubleshooting

  • Annual PC Health Check

  • Cyber Security Advice

  • Software troubleshooting

  • Printer setup (remote where possible)

Not Included

  • Replacement parts

  • New hardware

  • Windows licence

  • Microsoft 365 subscriptions

  • Virus removal requiring a full rebuild

  • Home networking upgrades

  • Data recovery from failed drives

  • Engineer home visits (charged separately)

  • Third-party software subscriptions

£24.99 a Month

Pay annually and save 10%

Select Monthly Plan
Select Yearly Plan
Woman working at a desk in a cozy home office.
Woman working at a desk in a cozy home office.
Person working at a desk with a laptop and books.
Person working at a desk with a laptop and books.

Home Premium Plan

Includes

  • Everything in Essential

  • Two home engineer visits per year

  • Wi-Fi optimisation

  • Device setup

  • Smart TV support

  • Printer installation

  • Device health reports

  • 15% discount on repairs

Not Included

  • Replacement parts

  • New equipment

  • Internet service provider faults

  • Electrical wiring

  • Building cabling

  • Screen replacements

  • Liquid damage repairs

  • Accidental damage

£49.99 a Month

Pay annually and save 10%

Select Monthly Plan
Select Yearly Plan